This page explains the text messages SendingThx sends, who sends them, and how to stop them at any time.
Every message sent through SendingThx is a transactional delivery notification — triggered by a confirmed delivery event from a carrier or fulfillment partner, equivalent to a standard carrier delivery alert. Messages let you know a package has arrived, confirm that delivery to whoever sent it, and — where applicable — carry a one-time reply back to the sender.
SendingThx does not send marketing, promotional, or advertising messages of any kind under this program. No message contains discount codes, promotions, or unrelated offers.
If you received a SendingThx text, it's because a gifter made a real purchase from one of our retail partners, naming you as the intended recipient. Unlike a typical marketing list, you did not need to sign up for this — the retailer who processed that purchase represents and warrants to SendingThx that the transaction is legitimate and that the phone number provided belongs to the named recipient of that specific delivery.
In plain terms: SendingThx doesn't collect phone numbers or build a contact list. Every number used comes from a single, verified delivery tied to one transaction, supplied by the retailer at the moment of fulfillment.
Here's what a purchaser sees at checkout on a participating retailer's site, before a recipient is ever added to a delivery notification. The box is never pre-checked — opting in is always an active choice, never a default.
Message frequency depends entirely on your delivery activity. A typical order generates one to three messages: a delivery alert, and — if you choose to respond — a confirmation that your reply was relayed. SendingThx does not send recurring, scheduled, or unprompted messages outside of an actual delivery event.
Message and data rates may apply, depending on your mobile carrier and plan.
Reply STOP to any message at any time to stop receiving further messages tied to that delivery. For help with a message you received, email us directly at support@sendingthx.com rather than replying to the text.
Note: because each message is tied to a single delivery rather than a standing subscription, there's generally no ongoing list to opt back into — a new delivery from a participating retailer would generate a new, independent notification.
Phone numbers used by SendingThx are provided directly by the retailer as part of a verified order and are used only to deliver the notifications described above. Where a message is relayed between a recipient and a sender (as with Thx and Alert), SendingThx acts as a privacy-preserving intermediary — the recipient and sender are not shown each other's personal phone numbers.
Carriers are not liable for delayed or undelivered messages. SendingThx works to ensure timely delivery but cannot guarantee message delivery in all circumstances.
Questions about these Terms, or about a specific message you received, can be directed to support@sendingthx.com.