What these messages are
Every message sent through SendingThx is a transactional delivery notification — triggered by a confirmed delivery event from a carrier or fulfillment partner, equivalent to a standard carrier delivery alert. Messages let you know a package has arrived, confirm that delivery to whoever sent it, and — where applicable — carry a reply back to the sender.
SendingThx does not send marketing, promotional, or advertising messages of any kind under this program. No message contains discount codes, promotions, or unrelated offers.
How you came to receive a message
There are four ways someone ends up receiving a SendingThx text, and every one requires an explicit, affirmative opt-in — nobody is texted automatically.
If you're the purchaser: you opted in yourself. At checkout, you were shown your own phone number alongside an unchecked-by-default consent box, and you only receive a message — for example, if the recipient responds to your gift — because you personally checked that box for your own number.
If you're the gift recipient: this is a Consumer-Initiated Viral Message. A purchaser made a real purchase from one of our retail partners and chose, themselves, to send you a one-time delivery notification. The purchaser — not SendingThx — manually enters your phone number and must affirmatively confirm they have your consent before it can be sent. That recipient confirmation is only available to check at all after the purchaser has separately opted themselves in first. SendingThx does not import contact lists, buy phone numbers, or message anyone the purchaser hasn't specifically identified and personally vouched for.
If you sent flowers from a local florist: you opened a SendingThx page, either from a link or QR code the florist gave you, or from the florist's "add a thank-you option" link when ordering online. There you entered your own phone number and checked an unchecked-by-default box to receive the recipient's thank-you by text. The florist cannot opt in for you.
If you scanned a SendingThx QR code: some florists and retailers print a SendingThx QR code on the enclosure card, packing slip or gift card. Scanning it opens a private page where you can send the purchaser a thank-you. Adding your phone number on that page is optional. If you add it and check the unchecked-by-default consent box, you receive one text confirming your thank-you was delivered — nothing else.
In plain terms: SendingThx doesn't collect phone numbers or build a contact list. The purchaser's number is entered and confirmed by the purchaser, for themselves. The recipient's number is entered by hand by the purchaser, for one specific delivery, with the purchaser's affirmative confirmation of the recipient's consent — and that confirmation can't even be reached until the purchaser has opted in for their own number first. A recipient who scans a QR code enters their own number, for that one thank-you receipt, only if they choose to.
How consent is collected
Step 1 — purchaser confirms their own consent. At checkout, the purchaser sees their own phone number field and an unchecked-by-default box agreeing to receive SMS from SendingThx at that number, including a one-time message if the recipient responds. Nothing else on this panel is usable until this box is checked.
Step 2 — purchaser confirms recipient consent. Once step 1 is checked, a second section unlocks: the purchaser enters the recipient's phone number and checks a separate box confirming they have that recipient's consent to receive a one-time delivery notification from SendingThx. This confirmation is specific to that recipient and that order — it is not a store-wide setting, and it cannot be checked at all until step 1 is complete.
Cart-time consent flow — shown on the participating retailer's storefront, before checkout
Default state — recipient section locked until purchaser opts in
After the purchaser confirms — recipient section unlocked
This cart-time consent flow is powered by SendingThx Gift Notifications, the SendingThx feature that handles delivery notifications and consent collection at checkout.
Florist thank-you cards
Participating florists include a card in the arrangement reading "Thank [sender] — scan to send a thank-you." The recipient scans it and writes a thank-you on a private page. No phone number is needed to do that.
To receive that thank-you by text, the sender opts in on their own. The florist shows the sender a QR code at the counter, or sends a link from the florist's own phone or email. On that page the sender enters their own number and checks this unchecked-by-default box:
"I agree to receive text messages from SendingThx at this number with the recipient's thank-you for this order and any replies about it. Msg frequency varies, typically 1-3 per order. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Your number is not shared with third parties for marketing."
Online customers can also add the thank-you option themselves from the florist's link. That form has the same optional phone field and the same unchecked box; the card is added whether or not they opt in.
Opting in is optional and does not affect the florist's delivery. If the recipient sends a thank-you before the sender opts in, it is held and delivered when the sender opts in.
Sender opt-in page — opened from the florist's link or QR code
Default state — box unchecked, button disabled
After the sender opts in
Sender receives:
Mom said "They're gorgeous, thank you!" — relayed via SendingThx.
Thank-you receipts from a QR code
When a retailer includes a SendingThx QR code in the package, the recipient can scan it to open the same private thank-you page described above. The page shows an optional section reading "Want a text when your thank-you is delivered?" with a phone number field and this unchecked-by-default box:
"I agree to receive one text message from SendingThx at this number confirming my thank-you was delivered. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Your number is not shared with third parties for marketing."
Sending a thank-you never requires a phone number or consent. A number entered without the box checked is discarded, not stored. When the box is checked, SendingThx sends exactly one message, after the carrier confirms the thank-you reached the purchaser.
QR thank-you page — opened by scanning the code in the package
Default state — phone optional, box unchecked
After the recipient opts in for one receipt
Recipient receives (one time only):
"SendingThx: your thank-you for the flowers from Green Garden Florist was delivered to Bob. This is a one-time message. Reply HELP for help, STOP to opt out."
Example message
Here's what a SendingThx notification looks like — both on the recipient's side and the purchaser's side. Messages come from the SendingThx toll-free number, name the gift sender and the store, and are shown below as they appear in a live text thread.
Recipient receives:
"Bob Smith sent Rose birthday flowers from Green Garden Florist - just delivered! Reply to this text to thank Bob, or tap the link to pick a quick reply or send a photo: sendingthx.com/t/8fK2mQ One-time msg sent at Bob's request. Reply STOP to opt out."
Recipient can reply with a quick thank-you — relayed privately back to Bob Smith.
Purchaser's text thread:
"SendingThx: Rose Smith's birthday flowers from Green Garden Florist just arrived! We'll text you if they reply - no guarantee they will. One-time alert. Msg & data rates may apply. Help: support@sendingthx.com. Reply HELP for help, STOP to opt out."
"Rose Smith said "Made my day! Love you so much, Bob" - relayed via SendingThx." — Rose's reply, relayed straight into your text thread.
Message frequency
Message frequency depends entirely on your delivery activity. A typical order generates one to three messages: a delivery alert, and — if you choose to respond — a confirmation that your reply was relayed. A QR thank-you receipt is a single message, sent once. A florist card sender typically receives one to three messages per order. SendingThx does not send recurring, scheduled, or unprompted messages outside of an actual delivery event.
Message and data rates
Message and data rates may apply, depending on your mobile carrier and plan.
Opt-out and help
Reply STOP to any message at any time to stop receiving further messages tied to that delivery. Reply HELP for help, or email us at support@sendingthx.com.
Note: because each message is tied to a single delivery rather than a standing subscription, there's generally no ongoing list to opt back into — a new delivery from a participating retailer would generate a new, independent notification.
Privacy
The purchaser's phone number is entered directly by the purchaser at checkout and used only to deliver the notifications described above. The recipient's phone number is entered by the purchaser, by hand, for that specific order — or, for a QR thank-you receipt, by the recipient themselves, optionally. Phone numbers and opt-in consent are not shared with third parties for marketing or promotional purposes. Where a reply is relayed from the recipient back to the purchaser, SendingThx acts as a privacy-preserving intermediary — the recipient and purchaser are not shown each other's personal phone numbers.
Carriers
Carriers are not liable for delayed or undelivered messages. SendingThx works to ensure timely delivery but cannot guarantee message delivery in all circumstances.
Contact
Questions about these Terms, or about a specific message you received, can be directed to support@sendingthx.com.